WHEN WILL MY JOB START? 

Your project will be scheduled when we receive a signed agreement and a deposit for your project. Your salesperson will have an estimate on when your project will start, but the office manager will be contacting you with a week of date within a week of you signing the contract. You are free to call the office to check in at any time on the status of the project. 

HOW DOES WEATHER IMPACT MY PROJECT? 

Weather can be a factor in how work is performed at your home. Rain and wet weather makes it difficult to dig, grade, sod and plant. Extreme heat is unhealthy for transplanting and planting trees and shrubs. Cold weather has many effects on plant material as well. We will try to continue when possible, but will not proceed when it becomes unproductive or destructive to working on your project. Keep in mind, even though it may be sunny today, weather the night before or the weather forecast will affect how your project will be managed. 

WHAT IS A UTILITY LOCATE AND WHY ARE THERE PAINT STRIPES IN MY YARD?

An underground utility locate will be performed for any hardscape or landscape projects prior to work being started. Typically this is done one week before your project will start. You will see multiple colors of paint marking buried utility lines; sometimes flags are used to mark the location. We use the Miss Utility service, otherwise known as 811. There is no charge for this service. Aftermarket lines, such as gas grill lines, electric lamps, irrigation lines or invisible dog fences are not located by this service and are the responsibility of the property owner to locate. Please speak to your project manager about any lines not marked by Miss Utility. 

WILL YOU BE STORING EQUIPMENT OR TOOLS ON MY SITE? 

We normally will keep equipment and tools on site during your project. Please let us know if you have any issues with us storing these items on your site.

WILL YOU NEED ACCESSES TO MY HOUSE OR GARAGE? 

We will contact you if we need access to your house or garage. Examples for this need; irrigation controller, lighting controller, or dog fence. 

DO I NEED TO BE AT HOME DURING MY PROJECT? 

No. You may also be asked to approve plant and hardscape layout during the project.